Frequently Asked Questions (FAQ)
General Questions:
Q: What is The Blackfox Den?
A: We are a membership based website specializing in firearms, ammunition, and high-quality tactical equipment. Our goal is to provide members with exclusive access to top brands at the lowest price.
Q: Do I need a membership to make a purchase?
A: Yes, an active membership is required to access our product pricing and complete purchases.
Orders & Shipping:
Q: When will my order ship?
A: Most orders are processed and shipped within 3–5 business days. Firearms may take longer due to federal regulations and transfer processes. You’ll receive tracking information once your order ships.
Q: Can you ship firearms directly to my home?
A: No. Firearms must be shipped to a licensed Federal Firearms License (FFL) dealer in your area. You will be responsible for arranging the transfer and any applicable fees charged by the receiving dealer.
Q: Can I ship ammunition to my home?
A: We can ship ammunition to most residential addresses, but laws vary by state and locality. It is your responsibility to know and comply with your local laws before placing an order.
Returns & Refunds:
Q: Do you offer refunds or exchanges?
A: All sales are final. We do not offer refunds or exchanges on any products unless the item arrives damaged or has a confirmed manufacturer’s defect.
Q: What if my item is defective or damaged upon arrival?
A: If you receive a damaged or defective item, please contact us at support@theblackfoxden.com within 5 days of delivery. We will work with the manufacturer or arrange a replacement depending on the situation.
Q: What items are not eligible for return?
A: All items are non-returnable unless they are defective or damaged. This includes firearms, ammunition, optics, and accessories.
Memberships:
Q: Why should I purchase a membership?
A: Membership gives you access to product prices and the ability to purchase products. While you will be able to see all the products that we sell on our site without a membership, only Blackfox Den members will be able to see our low pricing and make purchases. We know that most members pay for their annual membership after making their first or second purchase. We know this might be hard to believe but you can visit our Membership page [insert link to membership page] for actual examples of savings.
Q: How much does a membership cost?
A: We offer two types of memberships; Monthly and Yearly. Our monthly membership costs $25 per month, while our annual membership costs $250 for the year. By purchasing an annual membership you will be saving $50, or two months of the monthly membership.
Q: Do you offer discounts on membership fees to active Military, Veterans, and First Responders?
A: Yes, we proudly support the great men and women that serve our country and offer a 20% discount on both Monthly and Yearly memberships. With your discount our monthly membership fee would cost $20 per month, and the yearly membership fee would cost $200 for the year. Please see our Membership page [insert link to membership page here] for instructions on how to apply for this discount.
Q: Can I cancel my membership?
A: Yes, you can cancel your membership at any time by contacting us at support@theblackfoxden.com . Please note that we do not offer refunds for partial membership periods.
Firearms & Legal Compliance:
Q: Can anyone join The Blackfox Den website?
A: No, you must be at least 18 years old in order to purchase a membership to join our website.
Q: Are there restrictions on what I can purchase?
A: Yes, depending upon where you reside some items on our site may not comply with your local and state laws. We reserve the right to cancel any order that cannot be legally fulfilled.
Support:
Q: How do I check the status of my order?
A: Log into your account and visit the “My Orders” page to view current status and tracking details.
Q: How can I contact customer service?
A: You can reach us by email at support@theblackfoxden.com , or by phone at 855-79-BLACKFOX (855-792-5225).
Q: What is The Blackfox Den?
A: We are a membership-based website specializing in firearms, ammunition, and high-quality tactical equipment. Our goal is to provide members with exclusive access to top brands at the lowest price.
Q: Do I need a membership to make a purchase?
A: Yes, an active membership is required to access our product pricing and complete purchases.
Q: When will my order ship?
A: Most orders are processed and shipped within 3–5 business days. Firearms may take longer due to federal regulations and transfer processes. You’ll receive tracking information once your order ships.
Q: Can you ship firearms directly to my home?
A: No. Firearms must be shipped to a licensed Federal Firearms License (FFL) dealer in your area. You will be responsible for arranging the transfer and any applicable fees charged by the receiving dealer.
Q: Can I ship ammunition to my home?
A: We can ship ammunition to most residential addresses, but laws vary by state and locality. It is your responsibility to know and comply with your local laws before placing an order.
Q: Do you offer refunds or exchanges?
A: All sales are final. We do not offer refunds or exchanges on any products unless the item arrives damaged or has a confirmed manufacturer’s defect.
Q: What if my item is defective or damaged upon arrival?
A: If you receive a damaged or defective item, please contact us at support@theblackfoxden.com within 5 days of delivery. We will work with the manufacturer or arrange a replacement depending on the situation.
Q: What items are not eligible for return?
A: All items are non-returnable unless they are defective or damaged. This includes firearms, ammunition, optics, and accessories.
Q: Why should I purchase a membership?
A: Membership gives you access to product prices and the ability to purchase products. While you will be able to see all the products that we sell on our site without a membership, only Blackfox Den members will be able to see our low pricing and make purchases. We know that most members pay for their annual membership after making their first or second purchase. We know this might be hard to believe but you can visit our Membership page [insert link to membership page] for actual examples of savings.
Q: How much does a membership cost?
A: We offer two types of memberships; Monthly and Yearly. Our monthly membership costs $25 per month, while our annual membership costs $250 for the year. By purchasing an annual membership you will be saving $50, or two months of the monthly membership.
Q: Do you offer discounts on membership fees to active Military, Veterans, and First Responders?
A: Yes, we proudly support the great men and women that serve our country and offer a 20% discount on both Monthly and Yearly memberships. With your discount our monthly membership fee would cost $20 per month, and the yearly membership fee would cost $200 for the year. Please see our Membership page [insert link to membership page here] for instructions on how to apply for this discount.
Q: Can I cancel my membership?
A: Yes, you can cancel your membership at any time by contacting us at support@theblackfoxden.com. Please note that we do not offer refunds for partial membership periods.
Q: Can anyone join The Blackfox Den website?
A: No, you must be at least 18 years old in order to purchase a membership to join our website.
Q: Are there restrictions on what I can purchase?
A: Yes, depending upon where you reside some items on our site may not comply with your local and state laws. We reserve the right to cancel any order that cannot be legally fulfilled.
Q: How do I check the status of my order?
A: Log into your account and visit the “My Orders” page to view current status and tracking details.
Q: How can I contact customer service?
A: You can reach us by email at support@theblackfoxden.com, or by phone at 855-79-BLACKFOX (855-792-5225).